Brands play a role in our lives by helping us to express our values to the people we interact and encounter, for example driving a Prius, immediately communicates that your an environmentalist and democrat. But how brands fullfill this same need online is what makes it difficult for brands to crossover into the digital realm.
Forrester sheds light on this topic with a new report called, "Online Community Best Practices". Forrester categorizes the different reasons brands form online communities into: Listening (an online standing focus group), Talking (get across a brand message), Energizing (nurturing brand enthusiasts), Support (allow brand users to support each other) and Embracing (involve brand faithful in developing the brand).
Via Third Way Blog
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